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Shipping

Shipping is FREE on orders over $150 CAD to Canada & USA.

All small items are shipped directly from our warehouse in Guelph, ON, and are typically processed within 3 business days.

You can expect to receive your order within 5-7 business days from the day your order was placed. A UPS or Canada Post tracking # will be sent to your email once your order has shipped!

Rugs, rug pads, furniture & lighting are all shipped directly from their specific manufacturer. If your item is in stock you can typically expect to receive it in 3-4 weeks from the order date. If the item that you ordered is out of stock, you will be contacted and provided with an estimated lead time. To check if the item you'd like to purchase is in stock, please call us at 226-962-9044 ext. 2 prior to purchasing. 

All orders shipping to BC customers will be delayed due to current road closures.

LOLOI RUGS

Please allow 3-4 weeks for delivery of in stock Loloi rugs & rug samples as your rug ships directly from Loloi in Austin, TX. Once your rug enters into Canada, you will receive a FedEx tracking #. No duties will be charged to Canadian or US customers. If there are additional items in your order, they will ship separately.

ALL FURNITURE

Please allow 3-4 weeks for delivery of in stock furniture as our furniture ships directly from the manufacturer. You will be contacted to set up a delivery day/time to ensure you are home to receive your furniture.

All furniture deliveries are curb side deliveries, and are shipped via standard freight carrier (Day & Ross). The driver will unload the furniture, and put in an appropriate location outside of your home.

White glove delivery is available upon request at an additional charge. Please reach out to us for pricing that is based on your shipping location.

For large & heavy furniture items, we highly suggest white glove delivery or another form of additional assistance to get the item into your home safely.

No duties will be charged to Canadian or US customers on furniture orders. 

All Furniture is final sale.

ALL LIGHTING 

Please allow 3-4 weeks for delivery of in stock lighting as our lighting ships directly from the manufacturer.  Once your item has shipped, you will be provided with a UPS tracking #.

All Lighting is final sale

POSSIBLE SHIPPING DELAYS:

Some of our suppliers are experiencing lower than normal stock levels & shipping delays due to COVID-19. We will notify you of any expected delays within 72 hours of your purchase, and will do our best to update you throughout the fulfillment process. If you decide you don't want to wait for the out of stock item, we are able to provide a full refund back to the original payment method. Alternatively, we can suggest a similar item for replacement or provide a store credit.

LOCAL GUELPH PICKUP

We will notify you once your order is ready for pickup. This is typically within 3 business days. Please do not come to pick up your order unless you have received a notification that your order is ready. Please come into our store at 14 Macdonell st to pickup your order.

INTERNATIONAL ORDERS

We have international shipping rates set up for all countries.  The shipping rate for your order is calculated at the last step of checkout. Note that we are not able to ship large furniture items internationally.

International orders are final sale. Returns for store credit are offered to customers within Canada & US.

ORDER CANCELLATIONS

Orders can be cancelled within 24 hours of the order being placed.  A refund will be provided back to the original payment method with no questions asked.

WHO DO I CONTACT?

Kindly send all shipping and return inquiries to help@rugandweave.com. We look forward to hearing from you! You can also reach us by phone at 226-962-9044. Please press 2 to reach customer service.

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